Effective Date: 9th August 2026

Company: CvHolder Ghana Ltd
Trading Name: CVHolder
Website: https://cvholder.com
Registered Address: C1 Alfresco Estate, Okpoi-Gonno, Accra, Ghana

1. Introduction

CvHolder Ghana Ltd (“CVHolder”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you access or use the CVHolder platform, including our website, services, and related features.

By creating an account or using CVHolder, you acknowledge that you have read and understood this Privacy Policy.

2. About CVHolder

CVHolder is an online career and recruitment platform that enables jobseekers to create and host professional CVs, apply for employment opportunities, and connect with recruiters. Recruiters may publish job vacancies, search candidate profiles, communicate with applicants, and manage recruitment activities through the Platform.

3. Scope of this Privacy Policy

This Privacy Policy applies to:

• website visitors;
• jobseekers;
• recruiters and employers;
• company administrators;
• any individual who interacts with CVHolder.

4. Information We Collect

Depending on how you use the Platform, we may collect:

• Identity information
• Contact information
• Account information
• Professional and recruitment information
• Employment information
• Organisation information
• Communication records
• Marketing preferences
• Payment and subscription information
• Technical and usage information
• Cookies and analytics information
• Compliance and security records

The categories of information collected from Jobseekers and Recruiters may differ depending on the services used.

5. Information We Do Not Collect

CVHolder does not intentionally collect or require:

• Health information
• Medical records
• Disability information
• Race or ethnicity
• Religion
• Political opinions
• Trade union membership
• Passport numbers
• National identification numbers
• Biometric information

Users should avoid uploading unnecessary sensitive personal information unless specifically required by law or the recruitment process.

6. How We Collect Information

We collect information:

• directly from users;
• automatically through platform usage;
• through cookies and similar technologies;
• during communications with CVHolder;
• through payment transactions;
• through normal use of recruitment features.

7. How We Use Your Information

We use personal information to:

• create and manage accounts;
• build and display professional profiles;
• host CVs;
• process job applications;
• recommend jobs and candidates;
• provide recruitment services;
• process subscriptions and payments;
• communicate with users;
• improve platform functionality;
• protect platform security;
• detect and prevent fraud;
• comply with legal obligations.

8. Artificial Intelligence and Automated Recommendations

CVHolder uses intelligent matching technologies to improve the recruitment experience.

Current uses include:

• job recommendations;
• candidate recommendations;
• search ranking;
• profession matching;
• skills matching.

These technologies assist users but do not make hiring decisions.

Recruiters remain solely responsible for employment decisions.

9. Sharing Your Information

CVHolder may share information with:

• authorised employees;
• customer support personnel;
• system administrators;
• recruiters (where permitted);
• payment providers;
• hosting providers;
• service providers supporting platform operations;
• courts, regulators, law enforcement, or government authorities where required by law.

CVHolder does not sell users’ personal information.

10. Recruiter Access

Recruiters may, depending on their subscription and platform permissions:

• search public candidate profiles;
• view candidate profiles;
• access CVs where permitted;
• save candidate profiles;
• communicate with candidates;
• manage recruitment activities.

Recruiters cannot access passwords, payment information, or deleted accounts.

11. Cookies and Similar Technologies

CVHolder uses:

• Essential cookies
• Functional cookies
• Analytics cookies

These technologies help operate, secure, and improve the Platform.

12. Payments

Payments are securely processed through Paystack.

CVHolder does not store payment card numbers, CVV codes, PINs, or similar payment credentials.

CVHolder stores only information necessary to manage subscriptions, invoices, billing records, and transaction history.

13. Security

CVHolder implements reasonable technical and organisational safeguards, including:

• HTTPS encryption;
• password hashing;
• role-based access controls;
• secure payment processing;
• firewall protection;
• activity logging;
• secure backups;
• regular software updates.

While we take reasonable steps to protect information, no internet-based service can guarantee absolute security.

14. Data Retention

CVHolder retains personal information only for as long as reasonably necessary to:

• provide platform services;
• comply with legal obligations;
• resolve disputes;
• protect platform security;
• maintain business records.

Specific retention periods may vary depending on the type of information.

15. Your Rights

Subject to applicable law, users may have the right to:

• access their personal information;
• correct inaccurate information;
• update profile information;
• request deletion of their account;
• download their information;
• withdraw consent where applicable;
• object to certain processing;
• lodge complaints with the appropriate data protection authority.

16. Children’s Privacy

CVHolder is intended for individuals aged 18 years and above.

We do not knowingly collect personal information from children under 18.

17. International Transfers

Where personal information is processed outside Ghana, CVHolder will take reasonable steps to ensure appropriate safeguards are implemented.

18. Changes to this Privacy Policy

CVHolder may amend this Privacy Policy from time to time to reflect changes in:

• legal requirements;
• platform features;
• operational practices;
• security measures;
• business operations.

Where appropriate, users will be notified of significant changes through the Platform or by email.

The latest version of this Privacy Policy will always be published on the CVHolder website.

19. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

CVHolder

Email: support@cvholder.com

Website: https://cvholder.com

Registered Address: C1 Alfresco Estate, Okpoi-Gonno, Accra, Ghana